Want to contact us direct?
Call us on 01274 975151 or email our customer services team using info@gunpla.co.uk
While we make every effort answer emails within 24hrs. At busier times we may take a little longer.
Will I receive the same product that is in the picture?
The short answer is yes. While the packaging may vary owning to manufacturers updates we will always send exactly what is ordered. If though we are unable to supply the product pictured, we will offer an alternative or refund the full cost of product.
Where can I view my sales receipt?
Your sales receipt can be found in your account. It will also be sent to you via email and a hard copy will be sent within your delivery unless otherwise requested.
Can I cancel or return an item?
Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.
Where a return is required, this should be done at the customers cost. Unless the item is incorrectly supplied by Gunpla UK Ltd.
Will we restock items indicated as “out of stock”?
Gunpla UK Ltd will make every effort to source out of stock items. Any discontinued items from the manufacturer will be removed from sale at the earliest opportunity.
Where can I ship my order?
Orders will only be shipped to the customers billing address (which should match your chosen payment method) unless expressly agreed with Gunpla UK Ltd.
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