Terms & Conditions

 

Why use us?
  1. We are Gunpla Builders ourselves and have a passion for everything related to gunpla.
     
  2. We have extensive knowledge and connections to suppliers in Japan, Korea, Taiwan as well as China.
     
  3. All our products have been tried and tested and quality is assured.
     
     
  4. We endeavour to provide the lowest price possible.
     
  5. In the case of model kits, all our model kits are 100% genuine from Bandai (OEM and modification parts are products of their respective companies and are not related to Bandai)
Payment
  • We accept all credit and debit card payments through paypal.
  • Cheques are accepted but goods will only be sent when funds have been cleared.
  • For Bank Transfers please contact me before paying.
Packing
  • The kits with their original boxes will be packed into parcels. Depending on the size restrictions, we might pack your orders into multiple parcels but there is no additional charge for that.
Postage
  • All orders will be dispatched within 1 or 2 working days, we endeavour to ship orders within the same day
  • Order(s) will be shipped from UK, China, Japan or Korea depending on availability in respective countries.
  • Tracking number will be provided 
  • Delivery time is roughly 7 to 14 working days with most arriving on the 9th day.
  • Items will be boxed and enforced to prevent damage to the items.
International Postage
  • Similar to local, we will dispatch the item with 1 or 3working days. However it might take 5 working days to 10 working days to arrive.
  • International orders will be tracked and a tracking number will be provided.
Returns
  • Returns are accepted within 30 days of purchase.
  • Return postage will be borne by the returnee
  • Item must be unopened and in original packing
  • Please email and contact us for return address
  • Refund will not include postage paid for original delivery
Pre Orders
  • In the event that you cannot find the products you require, please contact us and we will endeavour to pre order the items for you
  • in the case of pre orders, we will send you an invoice for the item via paypal and upon the funds clearing will attempt to ensure the item arrives with you within 2 weeks.
  • Tracking number will be provided.
Others
  • Items are brand new otherwise stated in description
  • Pictures are for illustrative purposes only
  • Do contact us if you would like to cancel your order (However items dispatched cannot be cancelled unless item has been returned.)
  • In the event of a damaged item, we would kindly ask for the customer to contact as the damage is more than likely due to the postal service and we do not have any control over that. We will aim to dispatch a replacement and will require the customer to assist us in recovering the costs from the postal service.

 

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